Exceptions

Exceptions are data quality issues that Point has automatically detected. They require review and resolution to ensure your data remains accurate and complete.

Exception Types

Type	Description	Priority
Missing Price	A security has no price for a required date	🔴 High
Missing FX Rate	An FX rate is missing for a required currency pair	🔴 High
Stale Price	A price hasn't been updated for longer than expected	🟡 Medium
Reconciliation Break	Point's data doesn't match an external source	🔴 High
Missing Attribute	A required security attribute is not set	🟡 Medium
Invalid Transaction	A transaction has failed validation rules	🔴 High
Duplicate Record	A potential duplicate has been detected	🟡 Medium
Data Format Error	Data received in an unexpected format	🟡 Medium

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Viewing Exceptions

Navigate to Data Quality → Exceptions (or click the exceptions count on the Data Quality dashboard).

Filtering Exceptions

Filter	Options
Type	Filter by exception type
Priority	High, Medium, Low
Status	Open, In Progress, Resolved, Suppressed
Portfolio	Filter to exceptions affecting a specific portfolio
Security	Filter to exceptions for a specific security
Date	When the exception was first detected
Assigned To	Filter by the user assigned to resolve it

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Resolving an Exception

Step 1: Understand the Exception

Click on an exception to see:

• What is the issue
• Where it affects (which portfolios/securities)
• When it was first detected
• Impact — what will be wrong if this isn't resolved

Step 2: Take Action

Each exception type has a recommended resolution path:

Missing Price:

1. Check if the price feed is working (see Refresh Jobs)
2. If the feed is working but the price is genuinely unavailable, enter it manually (see Prices)

Missing FX Rate:

1. Check the FX rate feed
2. Enter the rate manually if needed (see Exchange Rates)

Reconciliation Break:

1. Review the break detail
2. Determine if it's a timing difference or a genuine error
3. Correct the data in Point or add an explanation

Missing Attribute:

1. Open the security
2. Add the missing attribute value

Step 3: Mark as Resolved

Once you've fixed the underlying issue:

1. Click Mark as Resolved
2. Add a resolution note explaining what you did
3. The exception will move to the Resolved tab

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Suppressing an Exception

Some exceptions may be expected and not actionable (e.g., a security that genuinely has no price because it's been delisted). You can suppress these:

1. Click on the exception
2. Click Suppress
3. Select a reason and optionally set an expiry date for the suppression
4. Click Confirm

Suppressed exceptions are hidden from the main list but remain visible in the Suppressed tab for audit purposes.

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Exception Notifications

You can configure email notifications for new exceptions:

1. Go to your User Profile (top right)
2. Click Notification Settings
3. Enable notifications for the exception types and priorities you want to be alerted about
4. Set the notification frequency (Immediate, Daily Digest, Weekly Digest)